Job Description
Are you a tech-savvy problem solver looking for a rewarding career? Apex Digital Solutions is urgently hiring a Remote Tech Support Specialist based in Newark, NJ. Join our elite team and provide top-tier technical assistance to our diverse client base from the comfort of your home.
In this role, you will be the first line of defense for our clients, resolving complex technical issues with empathy and efficiency. We offer a competitive salary, comprehensive benefits, and a flexible remote work environment.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network connectivity issues for remote clients.
- Provide exceptional technical support via phone, email, and chat, ensuring high customer satisfaction scores.
- Install, configure, and maintain operating systems, peripherals, and office software.
- Document all technical interactions and resolutions accurately in the CRM system.
- Collaborate with the senior IT team to develop and update standard operating procedures.
- Proactively monitor system alerts and perform routine maintenance tasks.
Qualifications
- High school diploma or GED; Associate degree in Computer Science, IT, or related field preferred.
- Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently in a remote setting with high reliability and time management skills.
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP) and security best practices.