Job Description
We are currently seeking a highly motivated Weekend Customer Service Representative to join our remote team in Louisville, Georgia. If you are looking for a flexible schedule that allows you to enjoy your weekdays while working in a rewarding career, this is the perfect opportunity for you.
At Apex Support Solutions, we believe in empowering our workforce. That is why we provide all necessary equipment (laptop and headset) directly to you at no cost. You will be trained to handle a variety of customer inquiries, ensuring our clients receive top-tier support during the critical weekend hours.
Join a culture of excellence, professional growth, and work-life balance. Apply today to start your journey with us.
Responsibilities
- Manage a high volume of inbound and outbound calls during weekend shifts (Saturday and Sunday).
- Resolve customer issues and inquiries efficiently using our CRM software.
- Document all customer interactions and update account information accurately.
- Collaborate with the support team to improve service processes and customer satisfaction scores.
- Maintain a professional demeanor and represent the brand voice at all times.
Qualifications
- High school diploma or equivalent; post-secondary education is a plus.
- Must be available to work a full-time schedule including weekends.
- Basic computer proficiency and typing skills (40+ WPM).
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a quiet workspace.