Job Description
Join our dynamic remote team as a Weekend Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service to clients during weekend hours. Enjoy the flexibility of working from home while making a real impact in Detroit's growing tech scene.
Our ideal candidate thrives in fast-paced environments and possesses outstanding problem-solving abilities. You'll be the first point of contact for our valued customers, ensuring seamless resolution of inquiries while representing our brand with excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues using remote diagnostic tools
- Process orders and manage customer accounts with precision
- Document interactions in CRM systems with detailed notes
- Collaborate with weekday teams for seamless handoffs
- Maintain 95% customer satisfaction score
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with remote support tools (Zendesk, TeamViewer)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities under pressure
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Weekend availability (Sat/Sun 8 AM - 8 PM EST)