Job Description
Join Boston's premier digital service provider as a Weekend Customer Support Specialist! Enjoy the flexibility of remote work while supporting our clients during peak weekend hours. This role offers competitive compensation, comprehensive training, and a supportive virtual team environment. Perfect for students, parents, or professionals seeking weekend flexibility without compromising career growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during weekend shifts (Sat-Sun)
- Resolve technical issues and provide product support for digital platforms
- Maintain detailed case documentation in CRM systems
- Collaborate with weekday teams for seamless handoffs
- Identify and escalate complex technical problems
- Meet weekly performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with remote desktop tools and CRM software
- Excellent written and verbal communication skills
- Ability to troubleshoot basic technical issues independently
- Strong time management and problem-solving abilities
- Reliable high-speed internet connection
- Available for consistent weekend shifts (Sat-Sun, 8am-4pm EST)