Job Description
Join Coastal Connect Solutions as a Weekend Customer Support Specialist and become the voice of our brand! We're seeking a tech-savvy, empathetic professional to deliver exceptional remote customer service during weekend shifts. This fully remote position offers competitive compensation and flexible scheduling while supporting our diverse clientele in the Long Beach area. If you thrive in fast-paced environments and enjoy helping others solve problems, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve technical issues, billing questions, and service complaints efficiently
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to escalate complex issues
- Maintain service quality metrics (CSAT, FCR) exceeding 95% targets
- Participate in weekend team huddles and continuous improvement initiatives
Qualifications
- 1+ years of customer service experience in remote or call center environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- Ability to troubleshoot technical issues independently and calmly
- Strong time management skills with weekend availability (Sat-Sun, 8am-6pm)
- High-speed home internet and quiet workspace required
- Associate's degree or equivalent certification preferred