Job Description
Join our award-winning team as a Weekend Customer Support Specialist and enjoy the flexibility of working remotely from your Fort Worth home! This role is perfect for professionals seeking weekend hours with competitive compensation and no commute. At Apex Solutions Group, we empower our employees with cutting-edge tools and a supportive culture focused on work-life balance.
What We Offer:
- Flexible weekend schedule (Sat/Sun 8 AM - 8 PM)
- 100% remote work opportunity
- Comprehensive training and career growth paths
- Health benefits and retirement plans
- Performance-based bonuses
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical issues for enterprise software clients
- Document cases accurately in CRM systems
- Collaborate with weekday teams for seamless handoffs
- Meet weekly performance metrics (CSAT, resolution time)
- Identify opportunities to improve customer experience
- Participate in bi-weekly team meetings
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Flexibility to work rotating weekends
- Basic technical troubleshooting knowledge