Job Description
Join NexGen Solutions as a Weekend Customer Support Specialist and become the heart of our remote team! We're seeking passionate individuals to deliver exceptional service while enjoying weekend flexibility. Work from anywhere in Philadelphia while making meaningful connections with customers and driving satisfaction. Our cutting-edge tech stack ensures seamless remote operations, and our supportive culture empowers you to thrive. If you're ready to turn weekends into opportunities, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Manage customer accounts and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases effectively
- Maintain detailed documentation of interactions and resolutions
- Meet performance metrics including CSAT scores and response times
- Contribute to process improvements for weekend support workflows
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Ability to work independently in a distraction-free home environment
- Weekend availability (Saturday/Sunday) with flexible scheduling
- High-speed internet connection and quiet workspace
- Associate degree or equivalent professional certification preferred