Job Description
Join Coastal Connect Solutions as a Weekend Customer Support Specialist and enjoy the perfect work-life balance with our fully remote weekend shifts. We're seeking empathetic and tech-savvy professionals to deliver exceptional customer experiences while working from the comfort of your home in Virginia Beach. This role offers competitive pay, flexible scheduling, and the opportunity to grow with a dynamic team dedicated to excellence.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts (Saturday-Sunday)
- Resolve product inquiries, technical issues, and billing concerns efficiently
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with weekday teams to ensure seamless customer handoffs
- Meet or exceed performance metrics for resolution time and customer satisfaction
- Identify trends in customer feedback to suggest process improvements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Strong written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while maintaining team collaboration
- Flexibility to adapt to changing schedules during peak periods