Job Description
Are you seeking a work-life balance with flexible hours? Apex Tech Solutions is currently hiring a dedicated Weekend IT Support Specialist to join our remote-first team. We are looking for candidates in Oklahoma City and the broader Ohio area who are ready to take on a rewarding role with competitive pay and no commute.
In this position, you will be the first point of contact for our clients, providing top-tier technical assistance during peak weekend hours. We pride ourselves on a modern, supportive culture that values your time and talent.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues via email, chat, and phone.
- Manage and resolve incoming IT tickets efficiently during weekend shifts.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the on-site team in Ohio to ensure consistent service quality.
- Stay updated on the latest technology trends to provide accurate advice.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Basic understanding of computer hardware, operating systems (Windows/Mac), and network connectivity.
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Reliable internet connection and a dedicated workspace.
- Availability to work weekends (Saturday and Sunday) with flexible start times.
- Self-motivated with a proactive approach to problem-solving.