Job Description
Join ApexConnect Solutions as a Weekend Remote Customer Specialist and transform your weekends into rewarding work-from-home opportunities in Cleveland, OH. We're seeking tech-savvy professionals to deliver exceptional support while enjoying flexible weekend schedules from your home office. This role combines competitive pay with zero commute and the chance to advance your career in a dynamic, growing company.
Responsibilities
- Resolve customer inquiries via phone, chat, and email during weekend shifts (Sat-Sun)
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with weekday teams for seamless handoff of complex cases
- Identify upsell opportunities based on customer needs
- Adhere to strict SLA metrics for response and resolution times
- Participate in monthly weekend team training sessions
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- Proficient with Microsoft Office and CRM platforms
- Strong typing skills (50+ WPM)
- Available for all weekend shifts (6 AM - 10 PM EST)
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home workspace
- Ohio residency required for tax compliance