Job Description
Join our award-winning remote team as a Weekend Customer Specialist! Enjoy 100% work-from-home flexibility while delivering exceptional support from the comfort of your home. This weekend-only position offers competitive pay and zero commute. Perfect for night owls seeking work-life balance. Apply today to become part of our innovative Detroit-based team serving clients nationwide!
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during weekend shifts
- Resolve technical issues and troubleshoot software problems for enterprise clients
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with weekday teams for seamless customer experience handoffs
- Meet performance metrics including CSAT scores and first-contact resolution rates
- Participate in weekend team training sessions and knowledge sharing
- Identify trends and escalate complex issues to senior specialists
Qualifications
- Minimum 2 years of customer service experience in tech/support roles
- Proven ability to work independently in remote environments
- Proficient with CRM platforms (Salesforce/Zendesk) and troubleshooting tools
- Exceptional written and verbal communication skills
- Weekend availability (Saturday/Sunday) required
- High-speed internet connection and quiet home office setup
- Associate degree or equivalent technical certification preferred
- Experience with SaaS products a strong plus