Job Description
Join FlexConnect Solutions as a Weekend Remote Customer Specialist and enjoy the perfect work-life balance! We're seeking motivated individuals in Jacksonville to provide exceptional customer support during weekend shifts from the comfort of your home. This flexible role offers competitive pay, comprehensive training, and a supportive virtual environment. If you thrive in dynamic settings and value autonomy, this opportunity is tailored for you.
What We Offer:
- Flexible weekend scheduling (Sat/Sun shifts)
- 100% remote work setup
- Competitive hourly pay + performance bonuses
- Health and wellness stipend
- Career advancement opportunities
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues
- Document interactions in CRM systems
- Collaborate with weekend support teams
- Meet weekly performance metrics
- Maintain customer satisfaction scores
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Quiet home office environment
- Proficiency with CRM software
- Excellent written and verbal communication
- Availability for weekend shifts (6 AM - 6 PM EST)