Job Description
Join our award-winning remote team as a Weekend Customer Support Specialist! We're seeking tech-savvy professionals in Cleveland to deliver exceptional service from home during weekend shifts. Enjoy competitive pay, flexible scheduling, and comprehensive training while supporting our Fortune 500 clients. This is your chance to build a career with growth opportunities without leaving Cleveland.
What We Offer:
• Fully remote weekend shifts (Sat/Sun)
• Competitive hourly wages + performance bonuses
• Comprehensive equipment stipend
• Health benefits (PT eligible)
• Career advancement pathways
Responsibilities
- Resolve complex customer inquiries via phone, chat, and email
- Document interactions in CRM systems with precision
- Collaborate with global support teams for escalated issues
- Meet/exceed SLA targets for response and resolution times
- Identify process improvements and share feedback
- Maintain 99% accuracy in customer data handling
- Participate in weekend training and knowledge sessions
Qualifications
- 2+ years customer service experience
- Proven remote work capability with dedicated home office
- Weekend availability (Sat/Sun 8am-8pm ET)
- Proficient in Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to multitask across multiple channels
- High-speed internet and quiet workspace requirement
- Associate degree or equivalent experience