Job Description
Join our award-winning team as a Weekend Remote Customer Support Specialist! GlobalTech Solutions is seeking tech-savvy professionals to deliver exceptional customer experiences during weekend shifts. Enjoy flexible remote work while supporting our growing client base across the US and UK. We offer competitive pay, comprehensive training, and a supportive virtual environment. Perfect for students, parents, or anyone seeking weekend flexibility without sacrificing career growth.
What We Offer:
- Competitive hourly pay with performance bonuses
- 100% remote weekend work (Sat/Sun 8am-8pm CT)
- Comprehensive paid training and certification
- Health, dental, and vision benefits
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat support
- Troubleshoot technical issues for B2B software clients
- Document cases in CRM system with detailed notes
- Collaborate with weekday teams for seamless handoffs
- Meet SLAs for response time and resolution metrics
- Identify trends and provide feedback to product team
- Maintain knowledge base articles and FAQs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM tools (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Available weekends (Sat/Sun) with flexibility for shifts
- Basic technical troubleshooting knowledge