Job Description
Join Global Solutions Inc. as a Weekend Remote Customer Support Specialist and enjoy the perfect work-life balance! We're seeking tech-savvy professionals to provide exceptional service from the comfort of their homes. This role offers flexible weekend hours (Saturday/Sunday) while supporting our growing client base in the Wichita area. No commute, no office politics—just meaningful remote work with competitive pay and comprehensive training. If you're passionate about problem-solving and thrive in autonomous environments, this is your opportunity to excel!
Responsibilities
- Deliver high-quality customer support via phone, chat, and email during weekend shifts
- Resolve technical issues, troubleshoot software problems, and process orders efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Identify trends and escalate complex issues to senior support staff
- Adhere to company SLAs and maintain high customer satisfaction scores
- Complete weekly performance metrics and self-assessment reports
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer support or technical troubleshooting experience
- Proficient with Microsoft Office, CRM software, and remote desktop tools
- Exceptional communication skills with clear, professional phone etiquette
- Self-motivated with ability to work independently in a home environment
- Reliable high-speed internet and quiet dedicated workspace
- Available to work alternating weekends (Saturday/Sunday shifts)
- Must pass background check and drug screening