Job Description
Join our dynamic team as a Weekend Remote Customer Support Specialist in Fort Worth! We're seeking tech-savvy professionals to deliver exceptional customer experiences during weekend shifts. Enjoy flexible remote work while making a real impact in our growing tech community.
Why Join Us?
• Competitive weekend shift premium pay
• Fully remote work environment
• Comprehensive training and career growth opportunities
• Health benefits and retirement plan
• Collaborative culture with monthly virtual team events
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve technical issues for enterprise software clients
- Document cases in CRM system with detailed notes
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed SLA targets for weekend shift response times
- Contribute to knowledge base articles and process improvements
Qualifications
- 2+ years of customer support experience
- Proficiency with remote work tools (Zoom, Slack, CRM)
- Strong troubleshooting skills for SaaS applications
- Excellent written and verbal communication
- Ability to work independently during weekend shifts
- High school diploma or equivalent; college degree preferred
- Reliable high-speed internet connection