Job Description
Join Our Weekend Remote Team in Albuquerque, NM!
RemoteCare Solutions is seeking a dedicated Weekend Customer Support Specialist to deliver exceptional service from home. This full-time role offers 100% remote work flexibility with Saturday/Sunday shifts (10 AM - 6 PM MST). Help customers resolve technical issues, troubleshoot products, and ensure satisfaction while enjoying work-life balance. Perfect for candidates in Albuquerque, NM or Texas seeking stable remote careers with growth opportunities.
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive health benefits
- Home office equipment stipend
- Professional development resources
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 15-minute SLA
- Troubleshoot technical issues using remote diagnostic tools
- Document interactions in CRM system with detailed resolution notes
- Collaborate with Tier 2 support team for complex escalations
- Meet monthly KPIs: 95% CSAT, 85% first-contact resolution
- Participate in bi-weekly virtual training sessions
Qualifications
- 2+ years customer support experience
- Proficient with Zendesk/ServiceNow CRM platforms
- Strong troubleshooting skills in Windows/macOS environments
- Excellent written/verbal communication in English/Spanish
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work independently during weekend shifts