Job Description
Join FlexiCare Solutions and transform your weekends into rewarding work! We're seeking passionate Weekend Remote Customer Support Specialists to deliver exceptional service from the comfort of your home. Enjoy flexible scheduling, competitive pay, and the freedom to work while maintaining your weekday commitments. As a leader in remote healthcare support, we offer comprehensive training and a supportive virtual environment where your skills truly make a difference.
Responsibilities
- Respond to patient inquiries via phone, email, and chat with empathy and professionalism
- Resolve insurance verification and appointment scheduling issues efficiently
- Document all interactions in our CRM system with meticulous attention to detail
- Collaborate with weekday teams to ensure seamless continuity of care
- Maintain strict HIPAA compliance and data security protocols
- Identify opportunities to improve patient experience workflows
- Participate in bi-weekly virtual team meetings for performance reviews
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- 1+ years customer service experience in healthcare or insurance
- Exceptional communication skills with clear articulation
- Proficiency in CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexibility to work Saturday/Sunday shifts (6-8 hour blocks)
- Basic knowledge of medical terminology and billing processes