Job Description
Join Tampa Tech Solutions as a Weekend Remote Customer Support Specialist and elevate your career while enjoying Tampa's vibrant lifestyle! We're seeking tech-savvy professionals to deliver exceptional customer experiences during weekend shifts (Friday-Sunday) from the comfort of your home. This is your chance to be part of a dynamic team that values work-life balance and remote flexibility.
As a cornerstone of our customer success team, you'll resolve technical inquiries, troubleshoot software issues, and provide personalized support to our growing client base. We offer competitive compensation, comprehensive training, and a supportive remote work environment. Perfect for students, parents, or professionals seeking weekend flexibility in the Tampa Bay area. Apply today to transform your weekends into rewarding career growth!
Responsibilities
- Deliver exceptional technical support via phone, chat, and email during weekend shifts (Fri-Sun)
- Troubleshoot software/hardware issues for enterprise clients using remote diagnostic tools
- Document customer interactions and resolutions in CRM systems with precision
- Collaborate with weekday support teams for seamless issue escalation
- Maintain detailed knowledge of product updates and troubleshooting protocols
- Proactively identify process improvements and share best practices
Qualifications
- 2+ years customer support experience with remote work proficiency
- Strong technical aptitude for software/hardware troubleshooting
- Exceptional communication skills with clear phone etiquette
- Available for consistent weekend shifts (Fri-Sun, 8am-8pm)
- Proficient in CRM systems and remote desktop tools
- High-speed home internet and quiet workspace required
- Associate's degree or relevant technical certification preferred