Job Description
Join our elite remote team and enjoy weekends free from commutes! We're seeking Weekend Shift Specialists with full equipment provided to deliver exceptional customer experiences from home. This Jacksonville-based opportunity combines competitive pay with zero setup costs. Work Saturdays and Sundays while supporting cutting-edge tech solutions for Fortune 500 clients. Your home office becomes your command center with our premium hardware and software suite.
Why You'll Love This Role:
- Free professional equipment delivered to your door
- Weekend schedule (Sat-Sun) with weekday flexibility
- Remote work anywhere in Jacksonville, FL area
- Comprehensive training and ongoing development
- Health benefits and 401(k) matching eligibility
Responsibilities
- Resolve technical inquiries via phone, chat, and email during weekend shifts
- Utilize provided equipment to troubleshoot hardware/software issues
- Document cases in CRM systems with precision and detail
- Collaborate with weekday teams for seamless customer handoffs
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in weekend-specific training sessions and knowledge updates
- Identify trends and escalate complex technical challenges
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service or technical support experience
- Reliable high-speed internet connection in Jacksonville, FL
- Strong communication skills with clear professional demeanor
- Ability to troubleshoot basic hardware/software issues
- Flexibility to work weekend shifts (Sat/Sun 8am-8pm)
- Comfortable with remote work technology and self-discipline
- Valid US work authorization and background clearance