Job Description
Join our dynamic team as a Weekend Remote Tech Support Specialist! We provide all necessary equipment for a seamless work-from-home experience while serving our clients in San Jose, CA. Enjoy weekend flexibility with competitive compensation in a supportive environment.
What We Offer:
• Fully equipped home office setup
• Weekend shift flexibility (Sat-Sun)
• Competitive hourly pay ($25-$35)
• Comprehensive training program
• Opportunity for career growth
Responsibilities
- Provide remote technical support for hardware/software issues
- Diagnose and resolve customer problems via phone/video chat
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams for complex issues
- Meet weekly performance metrics for resolution times
- Contribute to knowledge base documentation
Qualifications
- 2+ years technical support experience
- Weekend availability (Sat/Sun, 8am-5pm PST)
- Strong troubleshooting skills for Windows/macOS
- Excellent written/verbal communication
- Self-motivated with remote work experience
- High school diploma; relevant certifications preferred