Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Boston Tech Solutions is currently hiring a Remote Weekend Technical Support Specialist to join our expanding team.
In this pivotal role, you will be the first line of defense for our clients, ensuring seamless operations during high-traffic weekend periods. We value remote work flexibility, provided you are based in the Boston, MA area to align with our core operational hours.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free while working rewarding weekend shifts from home.
- Competitive Compensation: Earn a top-tier salary with performance bonuses.
- Modern Tools: Work with cutting-edge technology and CRM platforms.
We are looking for a dedicated professional who thrives in a dynamic environment and is ready to make an impact.
Responsibilities
- Provide remote technical assistance to customers via phone, chat, and email.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Maintain accurate documentation of all support tickets and resolutions.
- Collaborate with the engineering team to escalate complex technical bugs.
- Ensure a high level of customer satisfaction and retention.
Qualifications
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Associate degree or Bachelor’s degree in Computer Science, IT, or a related field.
- Strong proficiency in Microsoft Office Suite and troubleshooting software.
- Must be available to work full-time weekends (Saturday and Sunday).
- Excellent verbal and written communication skills.