Job Description
Are you a tech-savvy professional based in Miami, FL looking for flexible hours? Zenith Systems is hiring a Weekend Remote Technical Support Specialist. This is a fantastic opportunity to work from home while supporting our clients in California and across the nation.
We are looking for individuals who thrive in a self-directed environment and are committed to delivering exceptional customer service during off-peak hours.
Responsibilities
- Resolve complex technical issues for remote clients via phone and email.
- Manage and troubleshoot software, hardware, and network connectivity issues.
- Maintain accurate records of support tickets and resolutions.
- Communicate effectively with clients to diagnose problems and provide clear solutions.
- Collaborate with the engineering team to improve weekend support protocols.
Qualifications
- Minimum 1 year of experience in technical support or helpdesk.
- Must be available to work weekends (Saturday and Sunday).
- Strong problem-solving skills and attention to detail.
- Reliable internet connection and a dedicated workspace.
- Ability to work independently without direct supervision.