Job Description
Join our award-winning customer service team and enjoy the freedom of working from home! Premier Customer Solutions is seeking empathetic and tech-savvy professionals to deliver exceptional support to clients across California. This is your opportunity to build a meaningful career while maintaining work-life balance in Sacramento's vibrant community.
Why Work With Us?
- Competitive hourly pay plus performance bonuses
- Comprehensive benefits package (medical/dental/vision)
- Home office equipment stipend
- Career advancement opportunities
- Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and service requests efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing product knowledge training
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent required
- Proficient in Windows OS and MS Office Suite
- Exceptional communication and conflict resolution skills
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work flexible shifts (including weekends)