Job Description
Join Boston Connect Solutions as a Work From Home Customer Service Representative and become an essential part of our award-winning support team! We're urgently hiring dedicated professionals to deliver exceptional service to our Boston-based clients. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while representing top-tier brands. This is your opportunity to launch a rewarding career with a company that invests in your growth and values your contributions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Collaborate with technical teams to resolve complex issues
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent; college degree preferred
- Exceptional communication and problem-solving skills
- Proficient with CRM software and MS Office Suite
- Quiet home office with reliable high-speed internet
- Ability to work flexible hours including weekends
- Boston residency preferred for local client alignment