Job Description
Join our award-winning team as a Work From Home Customer Service Representative in Minneapolis, MN! We're urgently seeking compassionate professionals to deliver exceptional customer experiences remotely. Enjoy flexible hours, comprehensive benefits, and a supportive virtual environment while making a tangible impact in our community. No commute required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product training and process improvements
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- US citizenship or permanent residency required