Job Description
Join Boston's premier remote customer service team and deliver exceptional support from the comfort of your home. We're seeking empathetic professionals to elevate our client experience while enjoying Boston's vibrant culture without the commute. Our comprehensive training and flexible schedule make this the perfect opportunity for career growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in Salesforce CRM with precise detail
- Collaborate with technical teams to resolve complex product issues
- Meet monthly KPIs for response time and resolution efficiency
- Identify upsell opportunities to enhance customer value
- Maintain accurate records in our proprietary support system
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Zendesk and Microsoft Office Suite
- Exceptional written and verbal communication skills
- Home office setup with high-speed internet and quiet workspace
- Ability to work rotating shifts including weekend coverage
- Boston residency required for local market knowledge