Job Description
Join our dynamic team as a Work From Home Customer Service Representative and deliver exceptional support to clients across San Antonio and beyond. We're seeking empathetic communicators to resolve inquiries, build relationships, and ensure customer satisfaction—all from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a tangible impact in our community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain performance metrics (e.g., CSAT, resolution time)
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficient in Windows OS and multitasking
- Strong verbal/written communication skills
- Quiet, dedicated home workspace
- Reliable high-speed internet (15+ Mbps)
- Ability to work evenings/weekends as needed