Job Description
Join our award-winning customer care team and deliver exceptional support from the comfort of your home! ConnectCare Solutions is immediately hiring passionate individuals to serve our growing client base in San Antonio. We offer competitive compensation, comprehensive benefits, and a flexible remote work environment. Be part of a company that values your growth and provides industry-leading training to help you succeed.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex customer escalations
- Meet and exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in remote or office settings
- Exceptional communication and active listening skills
- Proficient with Microsoft Office and CRM platforms (Salesforce experience preferred)
- High-speed home internet connection and quiet workspace
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills with a customer-first mindset
- Flexible availability including evenings and weekends as needed
- Valid Texas driver's license for occasional on-site meetings