Job Description
We are urgently hiring a Customer Support Specialist for a fully remote position based in Seattle, Washington. If you are looking for a stable career with the flexibility of working from home, this is the opportunity for you.
At Apex Tech Solutions, we provide all necessary equipment directly to your doorstep so you can start working immediately. Join a team that values work-life balance and professional growth.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Troubleshoot technical issues and resolve customer inquiries efficiently.
- Document all interactions and issues in our CRM system accurately.
- Collaborate with the technical team to escalate complex problems.
- Maintain a high level of professionalism and patience in all communications.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer support or technical support is a plus.
- Strong computer literacy and typing skills (40+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.
- Excellent verbal and written communication skills.