Job Description
We are looking for a driven Work From Home Part-Time Customer Support Specialist to join our dynamic team based in New Orleans, LA. At Horizon Support Services, we prioritize a remote-first culture, offering you the flexibility to work from home while we provide all the necessary equipment to ensure your success.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance. We value dedication, adaptability, and professional growth.
Responsibilities
- Deliver exceptional customer service via phone, email, and live chat to resolve inquiries and issues.
- Troubleshoot technical problems and provide step-by-step solutions to end-users.
- Document all customer interactions and account updates in our CRM system accurately.
- Collaborate with team leads to identify recurring issues and improve support protocols.
- Maintain a professional and positive demeanor during high-volume periods.
- Ensure 100% data privacy and confidentiality of customer information.
Qualifications
- High school diploma or equivalent is required.
- Proven experience in customer service or technical support is preferred.
- Basic computer proficiency and typing speed of 40+ WPM.
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently and meet strict deadlines.