Job Description
Join our award-winning team as a 100% Remote Customer Support Specialist with immediate hiring availability! We're seeking dynamic professionals to deliver exceptional service from the comfort of their homes in Tucson, AZ or Florida. Enjoy competitive compensation, comprehensive benefits, and flexible schedules while supporting cutting-edge technology solutions.
Why Choose Us? • Industry-leading remote work infrastructure • Paid training and career advancement paths • Health, dental, and vision insurance • Generous PTO and 401(k) matching • Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Master proprietary software and troubleshoot technical issues remotely
- Document cases accurately in CRM systems and escalate complex matters
- Collaborate with cross-functional teams to improve service protocols
- Meet/exceed KPIs for resolution time and first-contact resolution
- Contribute to knowledge base documentation and training materials
Qualifications
- 2+ years in customer support or technical assistance roles
- Proficiency with remote collaboration tools (Zoom, Slack, Teams)
- Exceptional written and verbal communication skills
- Ability to troubleshoot software/hardware issues independently
- High-speed home internet and dedicated workspace required
- Valid Arizona or Florida residency for tax purposes
- Pass background check and drug screening