Job Description
Join FlexConnect Solutions, a pioneer in remote workforce solutions, as a Part-Time Customer Support Specialist. Experience the freedom of 100% remote work while delivering exceptional service to clients nationwide. No commute, no office politics—just flexible, meaningful work from your Kansas City home.
We're seeking empathetic communicators to resolve customer inquiries, troubleshoot technical issues, and maintain client satisfaction. Enjoy a competitive hourly rate, comprehensive training, and a supportive virtual team environment. Perfect for students, parents, or anyone seeking work-life balance without sacrificing career growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues using remote diagnostic tools
- Document interactions and update customer records in CRM systems
- Collaborate with cross-functional teams to address complex cases
- Maintain performance metrics for resolution times and satisfaction scores
- Participate in ongoing training for product knowledge and service skills
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent; associate degree preferred
- 6+ months customer service or technical support experience
- Exceptional verbal/written communication skills
- Proficiency with remote support software (Zendesk, Freshdesk)
- Strong problem-solving abilities and attention to detail
- Reliable high-speed internet and dedicated home workspace
- Ability to work independently and manage time effectively
- Available 20-25 hours/week with flexible scheduling