Job Description
Are you a dedicated problem solver looking for a stable, full-time position? KC Digital Solutions is expanding our remote support team and is seeking a Customer Experience Specialist to join our Kansas City-based workforce.
As a Work From Home Customer Service Representative, you will be the voice of our brand, delivering exceptional support to our clients from the comfort of your home office. We offer a comprehensive benefits package, including health insurance, paid time off, and a flexible schedule.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a positive and professional demeanor.
- Utilize CRM software to document interactions and update customer profiles.
- Identify customer needs and recommend appropriate products or services.
- Collaborate with team leads to improve service quality and operational workflows.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or call center environments.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).