Job Description
Join Seattle Support Hub's award-winning remote customer service team and deliver exceptional experiences from your home office. We're seeking empathetic professionals to become the voice of our clients in the vibrant Seattle market. Enjoy competitive pay, comprehensive benefits, and a flexible work environment while supporting customers across tech, retail, and healthcare sectors.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for response time and resolution rates
- Participate in ongoing training to refine product knowledge and soft skills
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills
- High-speed home internet and quiet workspace
- Ability to work flexible hours including weekends
- Experience in retail or tech industries preferred
- Type 45+ WPM with strong attention to detail