Job Description
Are you a dedicated problem-solver with a passion for helping people? Apex Support Solutions is looking for a motivated Customer Service Representative to join our rapidly expanding team. We are hiring immediately for a 100% remote position based in Detroit, MI.
We pride ourselves on providing exceptional support to our clients and are seeking individuals who are eager to grow their careers in a dynamic environment. If you have excellent communication skills and a stable home office setup, we want to hear from you.
Why You'll Love Working With Us:
- Immediate Start: Begin your new career path within days of applying.
- 100% Remote: Enjoy the flexibility of working from home in the Detroit metro area.
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on experience.
- Full Benefits Package: Includes health, dental, and vision insurance, paid time off, and 401(k) matching.
- Professional Development: Ongoing training and clear pathways for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer issues and complaints by identifying root causes and providing effective, empathetic solutions.
- Accurately document all interactions and customer information in the CRM database.
- Maintain a high level of product knowledge to provide accurate information to clients.
- Collaborate with team leads and cross-functional departments to ensure seamless service delivery.
- Adhere to all company policies, service level agreements (SLAs), and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- 1+ years of customer service experience is a plus, but we are willing to train the right candidates.
- Strong verbal and written communication skills.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to multitask, remain calm under pressure, and adapt to changing priorities.