Job Description
Join BayConnect Solutions as a Remote Customer Service Representative and become the voice of excellence for our Oakland-based clients. We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a meaningful impact in our community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and shipping inquiries using Salesforce CRM
- Collaborate with technical teams to resolve complex product issues
- Document all interactions in CRM systems with detailed notes
- Meet/exceed monthly KPIs for resolution time and quality
- Participate in weekly team training sessions and coaching
Qualifications
- 1+ years customer service experience in remote or hybrid settings
- Proficient in CRM platforms (Salesforce/Zendesk preferred)
- Exceptional written and verbal communication skills
- High-speed internet connection (20+ Mbps)
- Quiet, dedicated home office space
- Ability to work flexible shifts including weekends
- Type 40+ WPM with strong attention to detail