Job Description
Join our award-winning customer service team and make a difference from the comfort of your home! Apex Solutions Group is seeking empathetic and tech-savvy individuals to deliver exceptional support to our diverse client base. This fully remote position offers competitive pay, comprehensive benefits, and flexible scheduling. As a key member of our Washington DC-based team, you'll be instrumental in maintaining our industry-leading satisfaction scores while advancing your career in a supportive, growth-oriented environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical team to resolve complex issues
- Meet/exceed performance metrics including handle time and first-call resolution
- Participate in ongoing product training and process improvements
Qualifications
- Minimum 2 years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed home internet and quiet workspace
- Ability to work flexible shifts including weekends
- US work authorization and DC residency required
- Associate degree or equivalent professional experience