Job Description
Join our award-winning remote team and transform customer interactions into memorable experiences! Apex Support Solutions is seeking passionate Customer Service Specialists to deliver exceptional support from the comfort of your home office in Columbus, OH. Enjoy competitive compensation, comprehensive benefits, and the freedom to work flexibly while making a tangible impact. We provide all necessary equipment and training – just bring your dedication to excellence!
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
- Home office equipment stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Process orders, returns, and service requests using Salesforce CRM
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue goals
- Participate in weekly team training and performance reviews
- Maintain customer satisfaction scores above 95%
Qualifications
- Minimum 2 years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet workspace
- Ability to multitask and prioritize in fast-paced environments
- Associates degree or equivalent experience required
- Typing speed of 45+ WPM with 98% accuracy