Job Description
Join ConnectCare Solutions as an Entry Level Customer Service Specialist and launch your career with flexible remote work in El Paso, TX. We're seeking motivated individuals to deliver exceptional support while enjoying the freedom to work from home. This role offers competitive pay, comprehensive training, and growth opportunities within our healthcare support team.
Why Choose Us:
- Industry-leading hourly wages with performance bonuses
- 100% remote work with flexible scheduling options
- Full benefits package including health insurance and 401(k)
- Ongoing professional development and certification programs
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve patient billing and insurance questions using proprietary software systems
- Maintain accurate customer records and documentation in compliance with HIPAA standards
- Collaborate with healthcare providers to coordinate patient care services
- Meet performance metrics including response time and satisfaction scores
- Participate in weekly team training sessions and process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or healthcare support experience
- Proficiency with Microsoft Office and CRM software
- Strong communication skills in both English and Spanish
- Ability to work independently with minimal supervision
- Reliable high-speed internet and dedicated home office space
- Must reside in El Paso metropolitan area
- Pass background check and drug screening