Job Description
Join our dynamic healthcare team as a Scheduling Coordinator and become the heartbeat of patient care operations! We're seeking a detail-oriented professional to orchestrate seamless appointment scheduling while delivering exceptional patient experiences. At Orlando Health Partners, we combine cutting-edge technology with compassionate service to transform healthcare delivery. This pivotal role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in Orlando's thriving medical community.
Responsibilities
- Coordinate complex multi-specialty patient appointments across 15+ departments using Epic EMR systems
- Optimize daily provider schedules to maximize patient throughput while ensuring 15-minute buffer times
- Proactively manage appointment cancellations with 24-hour patient outreach protocols
- Collaborate with billing team to verify insurance pre-authorizations for scheduled procedures
- Generate weekly utilization reports with actionable insights for department leadership
- Train new staff on scheduling best practices and system navigation
- Maintain 98% schedule accuracy through real-time conflict resolution
Qualifications
- Minimum 3 years' experience in healthcare scheduling with EMR proficiency
- Expert knowledge of HIPAA compliance and patient privacy regulations
- Proven ability to manage high-volume appointment calendars (100+ daily)
- Advanced proficiency in Microsoft Office Suite and scheduling software
- Exceptional communication skills with demonstrated conflict resolution abilities
- Associates degree in Healthcare Administration or related field preferred
- Certified Medical Administrative Assistant (CMAA) certification highly desirable