Job Description
Welcome to Horizon Digital Solutions, where we are revolutionizing customer experience from the comfort of your home. We are actively seeking enthusiastic, self-motivated individuals to join our growing team as Entry Level Customer Support Specialists.
Whether you are a recent graduate looking to launch your career or an experienced professional seeking a better work-life balance, this role offers the perfect blend of flexibility and growth. We provide comprehensive training, so prior experience is not required—just a passion for helping others and a reliable internet connection.
Why Join Us?
- 100% Remote: Work from anywhere in the United States, including Cleveland, OH.
- No Experience Needed: We train you from day one.
- Growth Opportunities: Fast-track to team leadership roles.
Take the first step towards a rewarding career today.
Responsibilities
- Provide exceptional technical and customer support via email, chat, and phone.
- Assist clients with troubleshooting basic software and hardware issues.
- Maintain accurate records of customer interactions and issue resolution in our CRM system.
- Collaborate with cross-functional teams to improve service protocols.
- Stay updated on product knowledge and company policies.
- Identify opportunities to upsell services to existing clients.
Qualifications
- High School Diploma or GED equivalent.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite, Google Workspace).
- Ability to work independently with a positive, problem-solving attitude.
- Availability for full-time shifts (8-hour shifts, rotating weekends optional).