Job Description
Are you looking for a rewarding career opportunity in the heart of Indianapolis, but prefer the flexibility of working from home? Horizon Support Services is currently seeking motivated individuals to join our growing team as Entry Level Remote Customer Service Representatives. This is an excellent opportunity for anyone seeking a stable job with no prior experience required.
We provide comprehensive training and a supportive environment to help you succeed. If you possess a positive attitude and a desire to help others, we want to hear from you!
Responsibilities
- Handle Customer Inquiries: Respond to customer questions via phone, email, and live chat with a professional and friendly demeanor.
- Problem Solving: Assist customers in resolving their issues efficiently and accurately.
- Documentation: Accurately document customer interactions and feedback within our CRM system.
- Product Knowledge: Learn and apply knowledge about our products and services to provide better support.
- Team Collaboration: Work closely with team leads and other support staff to ensure high-quality service standards.
Qualifications
- Education: High school diploma or GED is required.
- Experience: No prior professional experience is necessary; we train all new hires.
- Computer Skills: Basic proficiency with computers and the ability to navigate web browsers and software applications.
- Internet: A high-speed, reliable internet connection is mandatory for remote work.
- Communication: Strong verbal and written communication skills.
- Location: Must reside in Indianapolis, IN, or be willing to relocate (or work fully remote if company policy permits).