Job Description
Join our award-winning remote team and launch your career with zero experience required! Apex Global Solutions is seeking motivated individuals for Entry-Level Customer Specialist roles in Louisville, KY. We provide all necessary equipment – including laptop, headset, and software – so you can start earning from day one. Enjoy the flexibility of 100% remote work while receiving comprehensive paid training and career growth opportunities.
What We Offer:
- Full remote work with company-provided equipment
- Comprehensive paid training program
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Clear advancement path to team lead positions
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document customer interactions in CRM system
- Meet monthly performance metrics (CSAT, resolution rates)
- Collaborate with cross-functional teams on complex cases
- Complete certification modules quarterly
- Participate in team huddles and training sessions
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Reliable high-speed internet connection
- Quiet home office space
- Ability to type 25+ WPM
- Customer service mindset (empathy, patience)
- Basic computer proficiency