Job Description
Are you looking to start a rewarding career from the comfort of your home in North Carolina?
TechSolutions USA is expanding our remote team and is seeking dedicated Entry-Level Customer Support Specialists. We value passion, learning potential, and a great attitude over prior experience. Join our diverse team and help us deliver world-class service to our clients.
In this role, you will be the first point of contact for our customers, resolving inquiries and ensuring satisfaction. This is an excellent opportunity for recent graduates or anyone looking to break into the tech support industry without a degree.
Why Join Us?
- 100% Remote Work: No commute, work from your home office in NC or anywhere in the US.
- Comprehensive Training: Paid training program to get you up to speed.
- Career Growth: Clear pathways to senior support and management roles.
- Competitive Pay: $18 - $24 per hour with performance bonuses.
Responsibilities
- Respond to incoming customer inquiries via email and live chat with empathy and professionalism.
- Provide accurate information regarding products, services, and account details.
- Assist customers in troubleshooting basic technical issues and resolving common errors.
- Maintain detailed and up-to-date customer records in the CRM database.
- Collaborate with the technical team to escalate complex issues effectively.
- Adhere to company policies and quality assurance standards during every interaction.
- Contribute to team goals by meeting daily and weekly performance metrics.
Qualifications
- High school diploma, GED, or equivalent; Associate’s degree preferred but not required.
- Strong written and verbal communication skills with a focus on clarity.
- Basic computer proficiency and ability to navigate multiple software applications.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work independently with minimal supervision in a remote setting.
- Customer-centric attitude and a genuine desire to help solve problems.
- Flexibility to work rotating shifts including evenings and weekends.