Job Description
Join TechFlow Solutions as an Entry-Level Remote Customer Support Specialist and launch your career in tech! We provide all necessary equipment including laptop, headset, and software to ensure your success from day one. This fully remote position offers flexible hours while supporting our growing client base across Illinois and New York. Our collaborative team environment prioritizes professional growth, with structured training programs and mentorship opportunities to help you thrive. If you're passionate about problem-solving and delivering exceptional customer experiences, apply today!
Responsibilities
- Provide responsive customer support via phone, email, and chat for clients in Illinois and New York
- Resolve technical issues using provided equipment and remote access tools
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with senior team members to escalate complex issues
- Participate in weekly training sessions to enhance product knowledge
- Meet monthly performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or technical support experience
- Strong written and verbal communication skills
- Proficient in using remote desktop and troubleshooting tools
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Valid work authorization in the United States