Job Description
Launch Your Remote Career in Fort Worth!
Join TechCorp Solutions as an Entry Level Remote Customer Support Specialist and work from anywhere in the Dallas-Fort Worth metro. We're hiring motivated individuals to provide exceptional service to our growing client base. Enjoy competitive pay, comprehensive benefits, and career growth opportunities – all from your home office.
Why TechCorp Solutions?
- Industry-leading remote work flexibility
- Comprehensive health/dental/vision benefits
- Professional development stipend
- Collaborative virtual team environment
- Performance-based quarterly bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Maintain accurate CRM documentation for all customer interactions
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities during customer engagements
- Participate in weekly training sessions to enhance product knowledge
- Monitor customer feedback trends to improve service quality
- Adhere to SLA metrics for response and resolution times
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or retail experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with customer-first mindset
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating virtually
- Available for flexible shifts including weekends as needed