Job Description
Join our dynamic remote team as an Entry-Level Customer Support Specialist at Innovate Solutions Inc. We're seeking motivated individuals in New York or North Carolina to deliver exceptional service while building foundational career skills. Enjoy flexible remote work, comprehensive training, and opportunities for growth in a tech-forward environment. Benefits include: Health insurance, 401(k) matching, unlimited PTO, and virtual team-building events. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 95% satisfaction rate
- Resolve technical issues using Zendesk and Salesforce platforms
- Document cases accurately in CRM systems with 100% compliance
- Collaborate with Tier 2 support teams for complex escalations
- Identify trends to improve customer experience workflows
- Participate in weekly training sessions on new products
- Maintain 25+ resolved tickets daily as SLA target
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or tech support experience
- Proficient in Microsoft Office and remote communication tools
- Strong problem-solving and written communication skills
- Ability to work independently in a home office environment
- Comfortable with flexible schedules including occasional evenings
- Valid US work authorization and reliable internet connection