Job Description
Launch your career with TechSolutions Inc. as a 100% Remote Entry-Level Customer Support Specialist! Join our innovative team and deliver exceptional service to clients across the nation. This fully remote position offers the perfect blend of professional growth and work-life balance, based in Oklahoma City with zero commute required. Build your skills in a dynamic environment while making a real impact on customer satisfaction.
Why Join Us?
- 100% remote work with flexible hours
- Comprehensive training and career advancement opportunities
- Modern tech stack and supportive team culture
- Competitive compensation and benefits package
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Document all interactions in CRM system with detailed notes
- Collaborate with Tier 2 support for complex issue escalation
- Continuously update knowledge base with new solutions
- Meet weekly performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- Strong written and verbal communication skills
- Basic proficiency with Microsoft Office and web applications
- Ability to work independently in a home office environment
- Customer service mindset with problem-solving aptitude
- Reliable high-speed internet connection
- Previous customer service experience is a plus