Job Description
Are you ready to launch your career in the tech industry? TechConnect Solutions is looking for a driven Entry-Level Remote Customer Support Specialist based in Memphis, TN. We are passionate about nurturing talent and do not require prior experience—just a great attitude and a willingness to learn.
As a key member of our support team, you will be the first point of contact for our clients, helping them navigate our software solutions with ease. We offer a comprehensive training program, competitive pay, and a clear path for career advancement into higher-level technical roles.
Why Join Us?
- Zero Experience Needed: We provide full training to get you up to speed.
- Remote Flexibility: Work from the comfort of your home in Memphis, TN.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Fast-track into senior technical support roles.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot common software and account issues using our support tools.
- Educate customers on product features and best practices to ensure satisfaction.
- Document detailed case notes and resolutions in our customer relationship management (CRM) system.
- Collaborate with the engineering team to escalate complex bugs and provide feedback.
- Maintain a high first-contact resolution rate and adhere to company KPIs.
Qualifications
- High school diploma or GED equivalent is required.
- Reliable high-speed internet connection and a quiet home workspace.
- Strong verbal and written communication skills with an emphasis on empathy.
- Basic computer proficiency (Windows, Mac, and web browsers).
- A proactive attitude and a desire to solve problems.
- Ability to work flexible hours, including weekends or evenings if needed.